FAQs
VIP Membership Program
General Questions
I forgot my login password. How do I reset my password?
Please visit the member login website, click "Forgot your password?", then enter the registration email address and the first 4 words of the ID card (such as A123) to reset the password.
How do I report a lost membership card?
To report the lost card, please call the Customer Service Hotline at 2634-1188 or email us at cs@a-1bakery.com.hk.
The customer hotline is open from Monday to Friday, from 09:00-12:30 or 14:00-18:00, except Saturdays, Sundays and public holidays.
The customer hotline is open from Monday to Friday, from 09:00-12:30 or 14:00-18:00, except Saturdays, Sundays and public holidays.
How do I know the valid date of my membership on my membership card?
The valid dates will be shown on receipt or simply log in the membership website for details.
How do I edit my personal information?
You can simply log in the membership website to change your personal information.
FAQs